Question 1

What is the cost of the virtual (online) therapy sessions?

Accepted Answer

The cost for each individual or family therapy counselling session is $190 CAD.

Receipts are provided and may be eligible for reimbursement through extended health benefits or insurance plans. Please check with your provider to confirm your coverage.

According to Canada Revenue, services provided by a Registered Social Worker are exempt from charging clients HST.

Question 2

What is the cost of the  Child Sexual Abuse Awareness Workshop?

Accepted Answer

The cost for the 2-hour online workshop is $190 CAD per family. This includes:
Participation for 1 child
Up to 2 adults (parents or caregivers)

If you would like to register additional children from the same family, there is an added fee of $30 CAD per child, with a maximum of 4 children per family per session.

This interactive, age-appropriate workshop is designed to create a safe and engaging learning environment for both children and their caregivers.

Question 3

Are your services covered by public health insurance plans such as OHIP?

Accepted Answer

Please note that our services are not covered by any Canadian provincial or territorial health care plans such as OHIP.

If you have extended health insurance, we recommend checking with your provider to confirm whether your plan includes coverage for services provided by a registered social worker or psychotherapist.

Direct billing is available with most major insurance companies.
For providers that do not support direct billing, we will issue a receipt upon payment, which you can submit to your insurance provider for any eligible reimbursement.

If you have any questions about insurance or payment options, feel free to contact us for assistance.

Question 4

What payments are accepted?

Accepted Answer

We accept payments via:
Interac e-Transfer
PayPal (including Visa and Mastercard debit and credit cards)
Direct billing is available for select insurance companies.

Please note: Clients can pay via PayPal without creating an account by using the guest checkout option.

If you have any questions about payment or insurance coverage, please don’t hesitate to contact us.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellation Policy – Counselling

We require a minimum of 24 hours’ notice to reschedule or cancel therapy appointments.
If you do not provide sufficient notice, fail to contact us, or miss your scheduled appointment, you will be responsible for the full session fee.  We understand that emergencies can happen. Please reach out as soon as possible if you need to make changes to your appointment.

Cancellation Policy – Child Sexual Abuse Awareness 2-day Workshop

Please note that there are no refunds, credits, or rescheduling for the Child Sexual Abuse Awareness workshops once registration is complete.  We understand that unexpected situations, including illness, may arise within 24 hours of the workshop.  However, due to the nature of scheduling and limited spots, our cancellation policy remains in effect.  If a registered child is unable to attend, you may substitute another child for the same workshop session, provided the substitute participant meets the same eligibility criteria and all conditions outlined in our Terms and Agreement.

We appreciate your understanding and cooperation.

Question 6

Can I send you a text message?

Accepted Answer

Our main office number (647-812-7302) cannot receive or view text messages.

If you need to get in touch, please call us directly or email us for assistance. We’ll be happy to respond as promptly as possible.

Question 7

What is the process to get my child into counselling for sexual abuse treatment?

Accepted Answer

Verification Requirement for Child Sexual Abuse Therapy

To ensure the appropriateness and effectiveness of treatment, we require written verification from an official source—such as your local police department or child protection agency (e.g., the Children's Aid Society)—confirming that your child has experienced sexual abuse.

Research and clinical best practices show that children benefit most from sexual abuse therapy when abuse has been clearly identified and verified. Offering therapy based solely on suspicion, without verification, may not only be inappropriate but could potentially cause unintended harm to the child.  For this reason, we can only accept children for therapy when sexual abuse has been officially verified.

We understand that this process can feel confusing or overwhelming.  Please don’t hesitate to call us, and we’ll gladly guide you through the steps needed to obtain verification and access support.

Question 8

Understanding the differences between mental health providers.

Accepted Answer

Understanding Different Professional Credentials

Social Worker
A social worker holds a degree in social work (Bachelor’s or Master’s) and is trained to provide counselling, therapy, and support services. Registered social workers are regulated professionals who can offer therapy, connect clients with community resources, and assist with social, emotional, and practical challenges. They often specialize in specific areas like trauma, individual or family therapy, or child welfare.

Counsellor
The term “counsellor” can refer to a variety of professionals who provide talk therapy or guidance. In many cases, counsellors may have training in counselling or related fields but might not be regulated by a provincial college.  Their qualifications can vary widely, so it’s important to check their credentials.

Therapist
“Therapist” is a general term that includes professionals who provide psychotherapy or counselling. This can include social workers, psychologists, counsellors, and psychotherapists. It’s a broad category, not a regulated title by itself.

Psychotherapist
Psychotherapists are trained professionals who provide psychotherapy — a structured approach to treating emotional and mental health issues through talk therapy. In Ontario, “psychotherapist” is a regulated title that can be used by registered social workers, and other qualified professionals who meet the regulatory requirements.

Psychologist
Psychologists typically hold a Master's or doctoral degree in psychology. They are trained to diagnose and provide certain assessments. Psychologists cannot prescribe medication but often work alongside psychiatrists or physicians.

Psychiatrist
Psychiatrists are medical doctors (MDs) specialized in mental health. They can diagnose complex or severe mental illnesses such as bipolar or schizophrenia, and prescribe medications.

Grace Liu is a registered member of the Ontario College of Social Workers and Social Service Workers (OCSWSSW). This means she is legally authorized to use the protected titles “Registered Social Worker” and “Psychotherapist” in the province of Ontario.

Question 9

Are all registered social workers and psychotherapists the same?

Accepted Answer

Why certain specialization matters in therapy

While registered social workers and psychotherapists under the Ontario College of Social Workers and Social Service Workers (OCSWSSW) share similar educational backgrounds and accreditations, this does not mean that all professionals have the same level of experience, training, or expertise in every area of mental health.

Just as in medicine—where a patient with a serious heart condition is best treated by a cardiologist, not just a general practitioner—mental health care also benefits from specialization.  When it comes to complex and sensitive issues like sexual abuse or assault, it’s essential to seek support from a professional who is specifically trained and experienced in sexual trauma.

If you are seeking support for sexual trauma, then Grace offers specialized expertise in this area.  With years of focused training, clinical experience, and a deep commitment to helping survivors heal, she provides trauma-informed care tailored to your unique needs.  At Talk with Grace, we believe that specialized sexual trauma therapy makes a meaningful difference in the journey toward lasting recovery and empowerment.

Frequently Asked Questions